Shipping & returns information.
Payment Payment must be received before shipping an order. If payment is not received the item will be relisted.. Payments accepted are Paypal or credit card. For custom order items subject to prepayment, a 50% deposit is required to confirm orders, with the balance due prior to shipping. Email custom order information to Orders .
Shipping All orders are shipped via UPS or USPS. Shipping fees are not refundable under any circumstance. Other shipping methods are available upon request, however, should you select uninsured shipping we will not be held responsible for loss or damage of your purchase.
Returns Returns will be accepted only if the return is sent within three days of the delivery confirmation date. A full refund of the purchase price, excluding the shipping, will be made promptly upon receiving the merchandise in the same condition in which it was shipped. Please obtain a RGA number from Returns . There are no refunds on items damaged in shipping. In that case, you must file a claim with the carrier. Orders that are paid for with a credit card and returned will be assessed a $5.00 processing fee.
All packages are to be fully insured. You must notify us of any return so that we will be expecting your package. Returns that are sent without our prior knowledge will be refused. We do not refund shipping costs or credit card fees. They will be deducted from the total amount of your refund.